Real-Time Medicare Eligibility FAQ's
Check here for answers to your Eligibility questions
What is Episode Alert™ Real-Time Eligibility?
Episode Alert™ Real-Time Eligibility - created in collaboration with CMS to give ALL Medicare providers Fast, Reliable beneficiary info avail 24/7.
Is Real-Time Eligibility HIPAA compliant?
Real-Time Eligibility is fully compliant with all CMS, Medicare, DME and HIPAA requirements.
When is Real-Time Eligibility available?
24 hours a day – 7 days a week - 365 days a year – 8760 hours a year.
Where is Real-Time Eligibility available?
In all 50 US states and all US territories - receive verifications on your PC, Laptop, Smartphone, anywhere an internet connection is available.
What equipment do I need?
Episode Alert™ Real-Time Eligibility was designed to work from any apparatus with an internet connection. If you have Internet you have instant patient Medicare verification.
What web browser can I use?
Internet Explorer 6 and higher, Firefox 3 and higher, Safari 4, and Chrome 3 and higher.
How much will this cost me?
Real-Time Eligibility is budget friendly with flat rate monthly plans from $9.95 to $49.95 - cost effective solutions for your organization’s size and needs. 24/7 instant verifications can be yours for less than $10.00 a month!
How does the 3-day free trial work?
Sign up and run Medicare beneficiary verifications free for 3 days. If you cancel within 3 days of signing up, you won’t be charged a thing.
Do I have to sign a contract?
No, there is no contract or hidden fees. You can cancel service at any time with no penalty.
What types of payment do you accept?
Currently we accept Visa, MasterCard, and American Express. As we only accept payments online, we are not able to accept a P.O., or invoice you. We do not accept PayPal.
Are there per-user fees?
No, the plan pricing is for an unlimited amount of users. For example, the Plus plan is $49/month for up to 250 transactions - that means you pay $49/month total - no matter how many users you have!
Is Batch Medicare eligibility available?
Yes, Batch Medicare eligibility is available with any plan.
Any questions before you sign up?
If you have any questions about Episode Alert™ Real-Time Eligibility or the sign up process just submit a support request and we’ll be happy to respond.
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